Support

Q1. How long does it take for my order to arrive after I place an order?

A1. Normally, the ship will depart from a Japanese port in approximately 45 days after receiving the order and receiving payment.


Q2. What payment methods do you accept?

A2. Online credit card only.


Q3. Can I cancel my order after placing it?

A3. You can cancel your order within 7 days after placing your order.


Q4. Is there a cancellation fee ?

A4. Free within 7 days of ordering. After 8 days, a 10% cancellation fee will be charged.


Q5. How much is the Ocean Freight?

A5. $3,000 for Asia, $5,000 for other regions.


Q6. Does the product include shipping?

A6. No.

$5,000 for the total purchase amount is between $12,000 and $15,000.
$10,000 for the total purchase amount is between $15,001 and $30,000.
$15,000 for the total purchase amount is between $30,001 and $45,000.


Q7. What are the costs other than the product price?

A7. inland freight, tax and customs fees. Each country has unique regulations and rules. For specific questions, please don't hesitate to email us (contact@prosarich.co.jp).


Q8. I want a sample.

A8. Samples of Akadama soil are available for sale. Please email us (contact@prosarich.co.jp).

We ship to U.S.A., Europe, and other countries except Japan. Normally, the ship will depart from a Japanese port in approximately 45 days after receiving the order and receiving payment. All together, it takes about 2 months to reach your warehouse.

For further detailed information please ask our customer support at contact@prosarich.co.jp

Normally, the ship will depart from a Japanese port in approximately 45 days after receiving the order and receiving payment

We do not accept any returns or exchanges.

You can cancel your order within 7 business days after placing your order.
If you need to cancel an order, please contact our customer support at contact@prosarich.co.jp.

Free within 7 days of ordering. After 8 days, a 10% cancellation fee will be charged.
If an item has already shipped, this will be considered a purchase, and we do not accept any returns, refunds or exchanges.

Normally, the truck will depart from Tochigi in approximately 45 days after receiving the order and receiving payment.

We accept the following payment options:

Visa
Mastercard
American Express

Shop Pay
Google Pay
Apple Pay

PayPal