Support
Q1. How long does it take for my order to arrive after I place an order?
A1. Normally, the ship will depart from a Japanese port in approximately 45 days after receiving the order and receiving payment.
Q2. What payment methods do you accept?
A2. Online credit card only.
Q3. Can I cancel my order after placing it?
A3. You can cancel your order within 7 days after placing your order.
Q4. Is there a cancellation fee ?
A4. Free within 7 days of ordering. After 8 days, a 10% cancellation fee will be charged.
Q5. How much is the Ocean Freight?
A5. North America $3000 ASIA, Oseania $2000 Europe$3000
Q6. Does the product include shipping?
A6. The shipping cost to the destination country's port is included in the product price.
Q7. What are the costs other than the product price?
A7. inland freight, tax and customs fees. Each country has unique regulations and rules. For specific questions, please don't hesitate to email us (contact@prosarich.co.jp).
Q8. I want a sample.
A8. Samples of Akadama soil are available for sale. Please email us (contact@bonsaibank.comprosarich.co.jp).
We ship to U.S.A., Europe, and other countries all over the world except Japan. Normally, the ship will depart from a Japanese port in approximately 45 days after receiving the order and receiving payment. All together, it takes about 2 months to reach your warehouse.
For further detailed information please ask our customer support at contact@prosarich.co.jp
We do not accept any returns or exchanges.
You can cancel your order within 7 business days after placing your order.
If you need to cancel an order, please contact our customer support at contact@prosarich.co.jp.
Free within 7 days of ordering. After 8 days, a 10% cancellation fee will be charged.
If an item has already shipped, this will be considered a purchase, and we do not accept any returns, refunds or exchanges.
Normally, the truck will depart from Tochigi in approximately 45 days after receiving the order and receiving payment.
We accept the following payment options:
Visa
Mastercard
American Express
Shop Pay
Apple Pay
Google Pay
PayPal
